Refunds and returns

We aim to make your visit and any purchases from our site as pain free as possible. If you have any difficulties navigating or purchasing Unicorn products from our web site please contact us on:  Tel: 0115 985 3500 or E-mail:

Returns Policy

We hope that you will be completely satisfied with any Unicorn product purchased from this website, but if you wish to return an item to us, we aim to make it as quick and convenient as possible. Under distance selling regulations you may cancel your order by returning any item up to 7 days from the day after delivery. However, we are happy to extend this for your convenience so that any item may be returned for any reason within 28 days from the date of despatch for a full refund (less postage costs), as long as it remains unused and in "as new" condition with all packaging and labels intact.

All goods should be returned via an insured, traceable service to:

Unicorn Products Ltd
GM Operations Centre
Trent Lane

Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Goods returned after the date shown on your delivery note cannot be refunded. Please allow 14 days for refunds to be processed and credited to your card.

How do I return items?
Goods should be returned via an insured, traceable service to reach us on or before the return date shown on your delivery note (it is advisable to make a note of any tracking numbers in case they are required.)

Barcodes must not be removed from original packaging and the original packaging must be present and the product in the condition you would expect to revive an "as new" product, for us to be able to refund the returned items.

Please ensure that the delivery note enclosed with your order is completed and returned with your parcel.

Please ensure that the goods are securely packaged to avoid damage in transit. 

Can I exchange items?
Yes, of course. We will exchange items which have been purchased from the Unicorn Shop, as long as they are still in "as new" condition and are returned with the original packaging, then follow the steps as per above.

What if an item is faulty?
In the unlikely event that you have purchased an item from us which is faulty then we will be happy to replace that item.

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